Refund policy

Art.9 - Right of withdrawal

1. Right of withdrawal of Consumer Users

In case of purchase of products or services on CICERIS srl, the User has the right to withdraw from the contract without stating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw using the declaration model at the bottom of the document.

2. Effects of withdrawal

If the User withdraws from this contract, he will be reimbursed for all payments he has made to the Owner, including delivery costs (except for additional costs deriving from the possible choice of a type of delivery other than the least expensive type of standard delivery offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from this contract. These refunds will be made using the same payment method used by the User for the purchase. Where this is not possible, the User may agree on a different refund method. In any case, the User will not have to incur any costs as a consequence of this refund. The reimbursement may be suspended until receipt of the goods or until the User demonstrates that he has returned the goods, if earlier.

The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User returns the goods before the expiry of the 14-day period. The costs of returning the goods will be borne by the User. The User is only responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

3. Limitations to the right of withdrawal on products

Products that are damaged or used, even partially, are not replaced or refunded. The User must insert a copy of the order confirmation email inside the packaging box.

The right of withdrawal does not apply: to goods made to measure or clearly personalized or which, by their nature, are likely to deteriorate rapidly (such as fresh food products) , are sealed and not suitable for return for hygienic reasons or are connected to health protection and have been opened after delivery.

In particular, pursuant to art. 47, paragraph 1, letter l) of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of foodstuffs, beverages or other household goods for current consumption supplied to the User's home, at his place of residence or place of work, by usual distributors.

4. Warranty

The Consumer User is entitled to a guarantee on the conformity of the products and services purchased. Except for food products, the guarantee has a duration of 24 months starting from the delivery of the goods and the lack of conformity must be communicated to the Owner within 2 months of discovery.

To exercise the right of guarantee, the User must send an e-mail to the Owner indicating the order number and an accurate description of the defect (yes also recommend attaching photographic material).

All elements are essential and will be verified by the Owner before responding to the User.

If the lack of conformity of the product is ascertained, the User has the right to obtain, if necessary after returning the defective product to the Owner, its repair or replacement. The User also has the right to request from the Owner a reasonable price reduction or the termination of the contract if the repair and replacement are impossible or excessively expensive, the Owner has not repaired or replaced the goods within a reasonable time, in any case not less than 15 days, or the replacement or repair previously carried out has caused considerable inconvenience to the User. To exercise the right of guarantee and for further information in this regard, the User is required to contact the Owner at the email address cicerisbio @ gmail .com

5. Disclaimer of Warranty

The Application is provided "as is" and "as is available" and the Owner does not provide any explicit or implicit guarantee in relation to the Application, nor provides no guarantee that the Application will meet the needs of Users or that it will never be interrupted or will be free of errors or that it will be free of viruses or bugs.

The Owner will endeavor to ensure that the Application is available uninterrupted 24 hours a day, but cannot in any way be held responsible if, for any reason, the 'Application was not accessible and / or operational at any time or for any period.

Access to the Application may be suspended temporarily and without notice in the event of system failure, maintenance, repairs or for reasons totally unrelated to the will of the Owner or for events of force majeure.